Kmart Stores Report Debit/Credit Card Breach
October 27, 2014
A debit/credit card breach has been reported by Kmart stores. This means that card information was captured and could be used for fraudulent transactions.
If you know that you did not use your debit or credit card at a Kmart store in September/October, you do not have to worry about being affected.
We received a list from Shazam (our card processor) regarding cards that were affected, and on Friday 10/24/14 we attempted to contact by phone all customers identified on that list; we were successful in reaching over 95% of the customers contacted. For all affected customers, the card was no longer valid effective 10/24/14 and should be destroyed. New cards will be issued to those customers and should be received between 11/4 and 11/10. If you received a phone call or message, please know that you are at risk for fraudulent activity and you do need to check your account for suspicious transactions to make sure that nothing fraudulent has come through your account. You should report suspicious activity to us immediately.
If you have questions or concerns, or if you suspect that fraudulent activity may have occurred on your account, call Farmers Savings Bank at 641-752-2525 and talk to a personal banker. Outside bank business hours call Shazam at 1-800-383-8000.
As always, Farmers Savings Bank recommends that you regularly monitor your bank statement and account activity. This is easy and convenient when you use Farmers Savings Bank Online Banking. If you see suspicious activity, contact the bank or contact Shazam.
Your FSB Personal Bankers are:
Tabatha or Niki in Marshalltown
Marianne or Susan in Beaman
Shazam Phone Calls
Your accounts are monitored for debit card fraud. We help prevent fraud by regularly reviewing your accounts for unusual debit card activity. If suspicious debit card transactions are identified, it is possible that you may get a call, on our behalf, from Shazam to alert you to these transactions. However, Shazam representatives will never request any confidential information about you or your account. If you receive a phone call where someone is requesting your personal information, account number, etc., DO NOT give it to them. If you are uncomfortable about speaking with the representative about your account activity, please call the bank as soon as possible. Thank you!
Contacting Shazam Directly
If your ATM or debit card has been lost or stolen, or if you have detected fraudulent card activity on your account, contact Farmers Savings Bank immediately during regular business hours at 641-752-2525. Outside normal hours you should call Shazam directly at 1-800-383-8000.